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Responsible Gaming
Article 1: Introduction
1.1 Purpose
The Responsible Gaming Policy serves as a framework to ensure that gambling activities are conducted in a manner that prioritizes the well-being of all stakeholders involved. The policy is designed to create an environment where players are informed about the potential risks of gambling and are provided with the necessary tools and support to make informed decisions regarding their gambling behavior.
The policy is designed to reduce the risk of problem gambling, prevent underage gambling, and offer support and assistance to those who may need it.
1.2 Commitment to Responsible Gaming
We are fully committed to ensuring that gambling remains a safe and enjoyable form of entertainment for all players. We understand the potential risks involved and the importance of fostering an environment where players can enjoy their gaming experience responsibly and without harm.
Article 2: Limits
2.1 Limits Description
To assist players in gambling responsibly, we offer the Personal Limits feature. Customers can set limits on the amount they deposit, lose, wager, spend in one game, or on their account activity on the whole.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If a player requires further information or assistance regarding Personal Limits, they can contact our support team in live chat or via email [email protected].
- Deposit Limit. You can set a limit on your deposits for a day, a week, or a month. Please note that due to the decentralized and technical nature of cryptocurrencies, deposit limits cannot always be applied to cryptocurrency transactions. If you wish to enforce deposit restrictions, please use alternative available payment methods and responsible gambling tools.
- Loss Limit. A limit on losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount.
- Wager Limit. A limit on the wagered amount for a day, a week, or a month.
- Cooling-Off Limit. You can set a Cooling-Off Period for a definite period of time (1 week, 1 month, 3 months, or 6 months). While the limit is active, you cannot make fiat currency deposits to the Casino and you will be excluded from all promotional offers. You may still withdraw the remaining funds during this period. Please note that, due to the technical nature of cryptocurrency transactions, some cryptocurrency deposits may still be successfully processed while the Cooling-Off limit is active. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
- Self-Exclusion limit. You can set a Self-Exclusion Limit for a definite period of time (6 months, 9 months, 1 year) or indefinitely. Upon activation, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the selected period. You will not be able to make fiat currency deposits while the limit is active. However, remaining balances, including any successfully processed cryptocurrency transactions that may occur due to the technical nature of cryptocurrency payments, may still be withdrawn manually upon request via our customer support channels. The funds remaining on balance will be paid according to the casino limits. Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds.
- Session Limit. A player can also set a Session Limit to restrict the amount of time spent gambling. This limit takes effect instantly, and if the player reaches the set time, they will be automatically logged out of their account. The session limit can be set anywhere from 6 minutes to 1,000,000 minutes.
2.2 Self-Exclusion by request.
Players can also contact the support team via email [email protected] to inform them of their decision to stop gambling on the website, whether for a definite or indefinite period of time. The support team will take the necessary steps to block the player's access to their account and ensure that no promotional materials are sent to them during this period.
If a player is self-excluded from the casino, they will be unable to log into their account or request a withdrawal of any remaining balance. However, once self-excluded, the player can reach out to the support team via email to initiate a withdrawal of their remaining balance. The support team will respond within a reasonable timeframe, providing information on how to proceed with the withdrawal and assisting the player through the process. It's important to note that active self-exclusion does not exempt a player from the verification procedure, should it be required by the casino to process the funds. Any remaining funds will be paid out according to the casino's withdrawal limits.
Sportsbook Applicable Limits
The loss limit and wager limit are currently not applicable for Sportsbook bets. The cooling-off limit currently does not prevent you from making a Sportsbook bet if you have an available balance.
- Deposit Limit. A limit on your deposits for a day, a week, or a month. Crypto transactions are not subject to limitation.
- Cooling-off Limit. You can set a Cooling-Off Period for a definite period of time (1 week, 1 month, 3 months, or 6 months). While the limit is active, you cannot make fiat currency deposits to the Casino and you will be excluded from all promotional offers. You may still withdraw the remaining funds during this period. Please note that, due to the technical nature of cryptocurrency transactions, some cryptocurrency deposits may still be successfully processed while the Cooling-Off limit is active. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
- Self-Exclusion Limit. You can set a Self-Exclusion Limit for a definite period of time (6 months, 9 months, 1 year) or indefinitely. Upon activation, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the selected period. You will not be able to make fiat currency deposits while the limit is active. However, remaining balances, including any successfully processed cryptocurrency transactions that may occur due to the technical nature of cryptocurrency payments, may still be withdrawn manually upon request via our customer support channels. The funds remaining on balance will be paid according to the casino limits. Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds.
You may also contact our Support Team at [email protected] and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to your user account and make sure that you receive no promotional materials.
Please note that if you are self excluded from the casino for indefinite period of time, the funds remaining on balance will be paid according to the casino limits.
External help
You may contact any of the following organizations for consultation and support:
Protection Of Minors
Luckyvibe is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information:
